Tuesday, June 27, 2017

404 Error when printing in Internet Explorer

If you do not primarily use Internet Explorer for your web browser when using Flexmls, you may ignore this message.

Microsoft recently released a security update to the Windows operating system via Windows Update that unfortunately caused a problem to the way Internet Explorer prints listings within Flexmls. The full Microsoft article can be read via the link below, but in short it says 'We had to fix a big security issue with Windows and know that as a result of this patch, people will get a 404 error when they print through Internet Explorer if the content you are printing is within a frame.'

https://support.microsoft.com/en-us/help/4021558/c...internet-explorer-june-13-2017


Until Microsoft can fix the bug they introduced with the recent update, special action will need to be taken to correctly print Flexmls content using Internet Explorer . I know some of you don't have this option, so as an alternative you may also use another web browser that is not Internet Explorer and your Flexmls content should print normally. Flexmls fully supports the use of Edge, PC and Mac Chrome, PC and Mac Firefox, and Mac Safari. If you do not have the option of using another web browser, please read on for what steps you can take to print from Flexmls using Internet Explorer.

The Print Menu

From the search results page, if you are clicking the Print option in the upper right of Flexmls there is an option in the lower left of the page that says "Preview and Print in a new window". Mark this option and then click either the Print or Preview button(s). This will make your Flexmls content open in a new tab/window and should allow you to print normally. If you print frequently from Flexmls, it may be a good idea to click the Save link in the lower left which will retain this checkbox preference for the next time you go to print.

Alternatively, you can also click the PDF button (not available in all markets) and print from the PDF file that is generated.



From the Search Results page

If you normally right-click and choose print from the search results page, this issue also applies to you. Instead of performing this action first, use the pop-out icon to detach your Flexmls content from the frame, then right-click and print from the new window/tab that appears.




I don't print from Search Results

There are other features in Flexmls that allow you to print content but do not have the option of opening in a new window/tab directly. To get around this, where you would normally left-click to access the feature, perform a right-click on the feature and choose "Open in new tab" or "Open in new window". This should detach the feature, removing it from the Flexmls frames and allowing you to print the way you normally would.




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